End-User Support

Personalized Technical Assistance for the Day-to-Day Operations of Your Business in Tarragona

What does this product offer?

At Edensol, we believe the best solutions are those that adapt to each specific reality.

That’s why we analyze each company’s work environment and provide direct technical support to end users, helping them keep their devices and tools running smoothly.

Our goal is to ensure that each person can work efficiently, securely, and without complications.

We provide support for:

Computers and Devices

Configuration, maintenance, and issue resolution for desktops, laptops, and peripherals.

Printing Systems

Installation and technical support for networked or local printers and scanners.

Displays

Management of display devices and projectors for work environments or presentations.

Industrial Equipment

Support for specialized hardware used in production processes or connected machinery.

Accessories

Help with keyboards, mice, cameras, and other peripherals.

Warranty Extensions

Management of extended warranties and post-sales support to ensure continued operation of your equipment.

Software

Installation, updates, and support for essential software for each user.

Frequently Asked Questions

Some frequently asked questions about our end-user support services:

What type of support do you offer to company employees?

We provide direct technical assistance for computers, printers, software, accessories, and everyday devices, resolving technical issues and optimizing equipment performance.

Does Edensol also help with equipment we didn’t purchase from you?

Yes, we support client-owned equipment, as long as it meets the technical requirements necessary to ensure efficient and secure maintenance.

Can I request one-time help, or is a monthly plan required?

You can request one-time assistance, but we recommend our ongoing support plans, which offer priority service, monitoring, and proactive issue prevention.